CTR VALUES
These are just some of the great companies we have had the honor and privilege to serve, partner and collaborate with over the years.
CULTURE TRANSFORMATION LEADER
ANDRE HANNEMANN HARRIS
Andre is a culture transformation leader and game changer with over 25 years of experience in creating customer centric cultures where customers are loyal and employees are engaged.
Her roots are in travel - airlines and hospitality. Andre grew up in the airlines with 15 years at Continental Airlines (now United) in the fun days of travel with the best culture under the direction of prior CEO, Gordon Bethune (1990 - 2005).
During eight of her 15 years at Continental, Andre served as Worldwide Director of Training, Policies, Procedures and Quality Assurance. She had global responsibility for strategy and execution of all training development and delivery for the airline's 6 domestic and 26 international contact centers, supporting 6,000+ customer service professionals and 300+ managers, supervisors and team leaders.
Andre also spent 7 years with Westfield shopping centers in Los Angeles, CA as corporate Vice President of Customer Experience and Training overseeing 68 malls at its peak.
In 2013, Andre lost her corporate job and decided to pursue her lifelong dream of the entrepreneur life. She started Culture Transformation Resources (CTR) and has never looked back. She reflects back on that time of great disappointment as the greatest blessing in disguise. The corporate job and door slammed shut while another opportunity swung wide open to start fresh and create the job and life beyond her wildest dreams.
A passionate and dynamic speaker, Andre's first love is her calling as a facilitator, trainer and teacher. She captivates audiences of 1 to 1,000 with her authenticity, high energy and natural ability to connect with any audience. Andre brings her Aloha spirit to every engagement and partnership with a balance of incredible warmth and care with tenacity, grit and focus. She combines her enthusiasm, passion, no-nonsense directness and humor with motivational stories to inspire. Most important of all is her commitment to educate, inspire and empower others with tools, templates and actionable take-aways to apply immediately.
Industry Experience
- Airlines
- Automotive
- Health Care
- Hotels and Hospitality
- Insurance
- Mall Management
- Mixed Use Properties
- Multi-Family and Residential
- Real Estate Development
- Luxury Retail
- Shopping Centers
- Travel
MY PERSONAL WHY.
My Legacy
To bless the lives of others, one person at a time, one experience at a time.
I radiate my light and empower others to find and share their light.
My most sincere and sacred hope is to make a positive impact and change the world. Just sayin'.
MY PERSONAL VALUES
